Manual
Every screen, explained
One page per screen: how to use it, what it works from, and what changes on the paid plan. Every screen in the back office links to its own page here. Each page is checked against the code it describes whenever the code changes.
Today
Stamp card
FreeA digital stamp card. The customer’s phone number is the card. Type the number to add a stamp. When a customer has enough stamps, the screen says a reward is due.
ReadCounter Mode
FreeLock a shared tablet down to the stamp card and shift notes while staff use it. Only the owner’s four-digit PIN opens the rest of the back office again.
ReadCounter poster
FreeA sign you print and stand by the register. Customers read how the stamp card works while they wait, so they do not need to ask staff.
ReadShift notes
FreeA message for the next shift. You write it, say which shift it is for, and set the hours it shows. Whoever signs in on this device during those hours sees it as soon as they open the back office.
ReadOverview
FreeThe first screen. How the week went, how many customers and stamps the card has collected, which setup step is next, and what the paid plan adds.
ReadGetting set up
FreeFive numbered steps, in the order they pay off. Each shows what it holds and a tick when it is done. The number never changes.
Read
Numbers
Daily ledger
FreeType two things as they happen: what a delivery cost, and what the register took. That is all the daily report needs.
ReadBreak-even
FreeHow many customers one day needs before you have earned anything. And how many it needs to reach the profit you want.
ReadProfit by item
FreeEvery item or service on one chart: how much it earns against how often it sells. You can see what to push, fix or cut.
ReadPaying your team
FreeWork out which way of paying your people is better for you: an hourly wage, a cut of each sale, or renting them the chair. Put in one real shift.
ReadLost revenue
FreeWhat your slow weekdays and wet days cost you in a year, counted from your own stamp card and last year’s weather at your address. Then the one thing that wins some of it back: a Slow Day SOS email on the paid plan.
Read
Customers
Review gap
FreeHow many five-star reviews in a row it takes to lift your rating to the shop down the road. And how many weeks that takes at your pace.
ReadReview replies
FreePaste a review and get a draft reply. The reply calms the customer and reads well to the next person searching for you. It runs on your own Google key, so it costs nothing.
ReadInfluencers vs. ads
FreeWhat giving free visits to a few local creators really costs you. Shown next to buying the same reach from Meta or Google ads.
ReadWhat $39 adds
FreeEverything you have measured so far is free and stays free. This page shows what the paid plan adds, using your own list of regulars.
Read
Setup
Who works here
FreeInvite the people who work at your shop. Each of them signs in with their own email address, and you choose what each one can open.
ReadYour invitations
FreeIf somebody has asked you to work at their shop, this is where you say yes. Until you do, their shop is not open to you.
ReadSettings
FreeYour numbers live here and nowhere else. Every other screen reads from this page, so you type each figure once.
ReadLocations
FreeOne account can hold up to five shops. The free plan covers one. Switch the shop this device works in, or add another.
Read
Marketing
Marketing overview
PaidWhat is happening at your shop this week: check-ins, stamps given, review requests sent, and the last emails sent.
ReadWhat your emails brought in
PaidAn estimate of the visits your emails caused in the last 30 days, after subtracting the visits those customers would have made anyway. It never flatters: regulars come in regardless, and the estimate knows that.
ReadCheck-ins
PaidEvery phone number typed on your kiosk or at the counter, with when it happened and what followed.
ReadSlow Day SOS
PaidIs the room empty? Press one button to email everyone who said yes. Send it now, or set it for the morning.
ReadEmail your regulars
PaidThe normal things worth telling the people on your stamp card: a new dish, longer hours, a quiet Sunday.
ReadReviews
PaidThe review request email that goes out after a visit, and a draft reply to each review that arrives. A person decides whether the reply is published.
ReadEmails KANJIN sends for you
PaidThree short emails KANJIN can send for you: to a regular who stopped coming, to somebody whose reward is waiting, and to somebody one stamp away. Each is off until you turn it on.
ReadRainy day
PaidThe week’s forecast for your shop, and the email to your regulars written for the wet day you pick. You press Send.
ReadFind local creators
PaidLocal creators found by your city and your trade, on YouTube or Instagram. The invitation is written for you; you send it from your own mail app.
Read
What your customers see
Kiosk page
FreeThe page a customer reaches by scanning the counter poster, or that you leave open on a tablet you paired. They type their number and get their stamp when staff pressed Ready for the next scan, or on the paired tablet.
ReadThe customer’s card
PaidA customer’s own stamp card as a web page: their stamps, the next reward, and the shop’s offer. They reach it from the link in their email.
Read
Free calculators
Stamps per reward calculator
FreeWhat your loyalty card really costs you, and how long it should be.
ReadCustomer value calculator
FreeWhat a regular leaves behind in a month, a year, and before they drift away.
ReadEmail ROI calculator
FreeThe visits your email actually caused, after taking out the ones you were getting anyway.
ReadBreak-even calculator
FreeHow many customers you need each day before your shop starts making money.
ReadDiscount ROI calculator
FreeWhat a discount really costs you, next to giving a few free visits to local creators.
ReadMenu matrix calculator
FreePlot each item by profit and sales to see what to feature, reprice or cut.
ReadCapacity calculator
FreeHow full your room really is, and what the empty seats cost you each day.
ReadReview gap calculator
FreeHow many 5-star reviews you need to reach the rating you want.
ReadBooth rent calculator
FreeWhat one chair leaves you, and them, under rent, commission or a wage.
ReadReview QR card calculator
FreeA printable counter card and table tent carrying your Google review link.
ReadStamp card calculator
FreeFour punch cards and a counter poster, printed without an account.
Read
Glossary
The words the screens use
- Stamp
- One visit, recorded against a phone number. Ten stamps earn a reward by default. See Stamp card
- Reward
- What a full card is worth. It is whatever you typed, such as one free coffee. It is issued when the stamps reach your number. See Stamp card
- Regular
- A customer on your stamp card. See Stamp card
- Check-in
- A customer typing their number on the kiosk or at the counter. Each one is a stamp. See Check-ins
- Counter poster
- The printed sign by the register that explains the card. On the paid plan it also carries the QR code. See Counter poster
- Kiosk
- The public web page where a customer types their number. They reach it by scanning the poster, or on a tablet that is pinned to it. See Kiosk page
- Marketing yes
- The separate box a customer ticks to get offers. Without it they get stamps and the review request, but no offers. See Kiosk page
- Review request
- The email sent once after a visit. It thanks the customer and links to your Google listing with an offer. See Reviews
- Fixed costs
- Anything you pay whether or not a customer comes in: rent, insurance, loans, subscriptions, basic utilities. See Settings
- Daily labor cost
- What one day’s staff cost you. Include yourself if you pay yourself. See Settings
- Average sale
- What a typical customer spends in one visit. Also called the average ticket. See Settings
- Unit cost
- What that typical sale cost you in materials: the ingredients, the product, the consumables. See Settings
- Contribution
- The average sale minus the unit cost. It is the part of each customer’s money that is left to cover the rent. See Break-even
- Break-even
- The number of customers in a day at which the day has paid for itself, and nothing more. See Break-even
- Normal day
- How many customers you see on an ordinary day. Used to work out the cost of a quiet one. See Lost revenue
- Reason to email
- A wet day, a slow weekday, or a regular who stopped coming. Counted whether or not the register dips. See Lost revenue
- Wet day
- A day with one millimeter or more of rain at your location, counted from the last year’s records. See Lost revenue
- Top earners, Popular low profit, Profitable rarely sold, Low on both
- The four groups on Profit by item. Top earners earn well and sell often. Popular low profit items sell often but earn little each. Profitable rarely sold items earn well but sell rarely. Low on both do neither. See Profit by item
- Review gap
- How many five-star reviews in a row would lift your rating to a target. See Review gap
- Slow Day SOS
- The one-tap email to everyone who said yes, for an empty room today or tomorrow. See Slow Day SOS
- Broadcast
- Any email to your list that is not a review request. Capped at two a week. See Email your regulars
- Automation
- A rule that sends an email each evening without you. There is one: win-back. Off until you switch it on, and you set its numbers. See Emails KANJIN sends for you
- Rainy day
- The screen with the week’s forecast for your shop and an email written for the wet day you pick. You press Send. See Rainy day
- Win-back
- One offer to a regular who has not visited for longer than they usually go between visits. See Emails KANJIN sends for you
- Shift note
- A thirty-second note at the end of a shift: which shift, how it went, and the reasons. See Shift notes
- Folder backup
- A folder on your device that KANJIN saves your files into as you work. Put it in Google Drive or Dropbox and it follows you to other devices. See Settings
- Counter Mode
- The tablet locked down to the stamp card and shift notes while staff use it. Only the owner’s four-digit PIN opens the rest. See Counter Mode
- Backup file
- One file with your figures, items, customers and the ledger. Save a backup file makes it and Restore from a backup file reads it back. It is how the back office moves to a new device, and the only backup in Safari, Firefox and on an iPad, where there is no folder picker. See Settings
- Sample shop
- Invented figures shown on a first visit, so the screens are not empty. Labeled wherever it appears. Gone when you type your own figures. See Settings
- Free plan
- The whole back office and every calculator, on your own device. No card and no expiry. See What $39 adds
- Paid plan
- Automated Google reviews, Slow Day SOS emails to the regulars who said yes, creator discovery, and vendor settlement and profit reports from your ledger. See What $39 adds