Check-ins

How to use it

1. 1Open the list. The newest is first. Each row shows the masked number, the visit, and whether a review request went out.
2. 2Use it to check that a customer who says they joined is really on the list.
3. 3The screen ends with Email your regulars, free once a month. Under it is what the paid plan adds: win-back, birthdays and referrals, sent for you.

What it does

• This screen is in your shop’s language, from October 2026 — the columns, the Source word beside each row, the state of the review email, and the line explaining why one did not go. The reason a send FAILED is passed through as the email provider wrote it, usually in English, because that sentence is theirs and not ours to rewrite.
• Each row is one customer: the number they typed, when they last came, and whether the review email has gone out.
• On the free plan, when regulars have stopped coming, one line above the list says how many and links to Win-back, birthdays and referrals. It is the same count as the Slipping away group on the stamp card screen, worked out by the same rule — at least two visits, and nothing since your trade’s own window — so the two screens cannot tell you different numbers. Nothing is shown when nobody is slipping away, and a paying shop does not see the line at all: the emails are already running.
• A customer who did not tick the separate marketing yes still appears here. They just get no offers.
• Email works in every country, so the kiosk asks for an email everywhere, with the box to tick about offers left unticked. Emails go only to customers who gave an address, and offers and review requests only to those who ticked yes.
• A spreadsheet import never brings consent with it. Everyone arrives as not agreed, whatever the file says. They can say yes on the kiosk or from their card.
• Times here are your shop’s own time, from the time zone in Settings. If you have not set your city yet, times show in UTC and say so — set your city and they become your clock.
• An old row that failed with something that looks like database wording reads “Failed before a fix on 29 Sep”. That was our bug, it is fixed, and stamps since then ask normally.
• When no review request went out, the row says why in a sentence, and each sentence names the one thing to fix. From 5 November 2026 one of the reasons is that review requests were switched off on the Reviews screen at the time. If it is something about your shop rather than that customer — a missing postal address, a missing contact email, a missing legal name or phone number where your country asks for one — the sentence says which box. From 26 October 2026 the postal address is asked for on the screen you are already on; the others are in Settings. Once the address and your Google review link are both in, the Reviews screen says so: review requests are on, and the next customer who checks in gets one. And if something else is stopping them — a missing contact email, or a legal name or phone number where your country asks for one — the Reviews screen now says that too. Until 26 October 2026 it said nothing at all for those, so a shop could read a screen that looked entirely in order and send nothing.
• If sending is paused on your shop because of spam complaints, the row says that instead. There is no box to fill in for it: the line gives you the address to write to, and we will go through it with you.
• From 29 October 2026 a customer whose email is a test address that can never receive mail, such as example.com, example.net, example.org, or anything ending in .test, .example, .invalid or .localhost, gets no review request, and the row says so. Sending to one would bounce, and a bounce counts against the sending address every shop shares. A real domain that only looks similar, such as example.com.co, is not affected.
• Rows from before October 2026 can say a review email was not sent because of the plan. Review requests are free now, up to 20 a month, so nothing new is held back for that reason.
• This screen is free. Seeing who checked in is part of the stamp card, which every plan has. Emailing these customers from here is on the paid plan.
• Some countries do not allow marketing email at certain hours. If yours is one and a stamp lands inside those hours, the request is not lost: it waits and goes out when the allowed hours start. The row says so.
• If a visit is undone at the counter, the review request for it is called off and the row says the visit was undone. A customer stamped twice inside the hour is ONE row here, so undoing the extra stamp leaves the request the real visit earned — until 16 October 2026 it quietly cancelled it, and nothing on any screen said so.
• A customer who gives their email just after their first stamp — on the kiosk form, or at the counter — is asked for a review for that visit. Until 16 October 2026 they were not: the request was decided before they had given an address, and nothing looked again. It only applies to the visit they are standing there for; an address added days later does not reopen an old visit.

Related screens