Google Review Reply Generator

How to use it

1. 1Paste the review and press Read it and tick the boxes, or go straight to the boxes yourself.
2. 2Type your shop’s name, and a name to sign off with if you want one.
3. 3Check the stars and the ticks, and change anything it read wrongly.
4. 4Read the reply, change anything that does not sound like you, and press Copy the reply. Paste it under the review in Google.

What it does

• Paste the review and press Read it. KANJIN looks for the words people use about waiting, the staff, the price, the food and the place, works out whether each was said warmly or bitterly, and ticks the boxes. It does not understand the review, so check what it ticked. That is why the boxes are still there.
• Or skip the pasting and tick the boxes yourself. The reply is built from sentences written to the rules below, and changes as you tick.
• A 4 or 5 star review gets thanks and a line about what they liked. A 3 star review gets thanks and the problem named. A 1 or 2 star review gets an apology without excuses and an invitation to get in touch directly.
• It never offers anything: no discount, no free item, no refund. Google forbids offering anything for a review, and an offer in a public reply tells every future customer that complaining pays.
• It never argues and never invents details. It says only what the review said.
• It names your shop once, if you gave one. The reply is public, and search engines read it.
• Nothing is uploaded. There is no account, and nothing you type leaves this page.
• Every control changes the reply. Ticking a second thing adds a sentence about it, and Short is the same reply in fewer words rather than the same reply with things left out.
• The reply is a box you can type in. Change any word you like; if you then tick something else your version is kept, and a Rewrite button puts the written one back.

Common questions

Should I reply to every Google review?

Yes, and especially the bad ones. A calm reply to a bad review is read by everyone who looks at your listing afterwards, and it often matters more to them than the review itself.

Can I offer a discount to fix a bad review?

Not in the reply, and never in exchange for changing or removing the review. Google forbids it. Ask the customer to get in touch directly, and put it right there.

Does this use AI?

No. This page builds the reply from sentences, in your browser, so it works without an account. The free KANJIN back office has an AI that drafts a reply to the review’s exact words.

How fast should I reply?

Within a day or two if you can. A bad review with no reply for weeks reads as a shop that does not care.

Is what I type sent anywhere?

No. The reply is put together on your own device. Nothing is uploaded, and there is no account.

Related screens