Email your regulars

How to use it

1. 1Pick a template to start from, or write from blank. Templates fill in the subject and the message. Change them as you like.
2. 2Today can open this screen with one already chosen. When it suggests thanking the customers who joined yesterday and you press Start the thank-you, the screen opens with that template in the two boxes, written and unsent. Nothing goes until you press Send.
3. 3The draft is in your shop’s language, the one your customers read. Set it under Your shop in Settings.
4. 4It is separate from the language you read the back office in. A shop can have a Japanese kiosk and an English back office.
5. 5Check the count of people it goes to, and how many sends are left: two a week on the paid plan, one a month on the free plan.
6. 6Press Send. The result says how many were accepted. If the sending service is not set up, it says email is not switched on yet.

What it does

• From 25 October 2026 Grow has four rows: Find local creators, Google review requests, Email your regulars, and Check-ins. Open any of them from Grow, and they open in a panel beside Today. Email your regulars opens a strip of four tabs across the top — Send an email, Win-back & birthdays, Slow & rainy days, and Results — and every one of them is the same address it always was, so a bookmark still works. On the free plan the two paid tabs carry a PRO badge.
• On the paid plan the limit is two a week, so people keep opening them. It is shared with Slow-day email and Rainy day, the emails you choose to send. Review requests and the win-back automation do not count. On the free plan it is one email a calendar month, to up to 150 people, with a short line saying it was sent with KANJIN.
• Your first email goes to your 50 most recent customers, however long your list is. New shops start small so your emails keep landing in inboxes. The screen says so before you write it, and the fifty applies to your first email only.
• Only customers who ticked the marketing yes get it. Review requests are a different email and do not count here. Anyone who has unsubscribed, or whose address bounced, is left out.
• From 6 November 2026 a send that reached nobody does not use up your allowance: one the email company refused, one it took no addresses for, and one where every address bounced. If even one address got the email, it counts. A bounced address is never sent to again, in any shop.
• Every email carries your shop name, your postal address and an unsubscribe link, and mail apps show their own Unsubscribe button. Replies go to your contact email.
• In a country that needs your postal address on every email, a shop with people on its list but no address reads “Nobody can get this until the shop’s postal address is added.” Add the postal address takes you to the box. Once you save it, the count updates without a reload.
• From 30 October 2026 every one of these emails also carries a See your stamp card button, under the first paragraph, going to that customer’s own card. Until then this email carried no link to the card in either version, and the automatic emails carried one only at the bottom of the plain-text version — which Gmail and most other mail apps do not show. The button is outlined rather than filled, so your own button, if you added one, is still the loud one.
• Email can be sent from shops in the United States, Canada, the United Kingdom, Ireland, Australia, New Zealand, Taiwan, Japan, Hong Kong, Singapore, the Philippines and the United Arab Emirates. Elsewhere the screen names your country and says email is not available there yet; everything else works. We will not guess at another country’s rules: what a country requires — whether a ticked box is enough, whether the subject line needs a label, what hours are off limits, what the footer must show — is written down before it is switched on.
• Some countries ask for more in each email. In Japan it shows your legal name and contact email. In Hong Kong, Korea and Vietnam it shows your phone number and contact email. In Korea, Vietnam and China a word goes at the start of the subject, (광고), [QC] or 广告, and KANJIN adds it for you. Fill them in under Settings; until then the screen says which one is missing and sends nothing.
• From 6 November 2026 these emails go out between 08:00 and 21:00 your time, in every country. Send outside those hours and the screen says so; schedule it for 08:00 or later.
• Under the message is a PREVIEW: the email exactly as a customer receives it, in the language your kiosk is set to, with your shop name, your postal address and the unsubscribe line at the bottom. It redraws as you type, so what you read there is what will arrive.
• Send me a test emails that exact message to the address you sign in with, and to nobody else. A test does not go to any customer, does not count toward your weekly or monthly emails, and does not start the clock on anything. Its subject begins [Test] so you can tell it apart in your inbox. Five tests a day per shop, on the free plan as well as the paid one.
• If your list is empty, the screen says so and points to the Counter poster. Ten regulars is where this becomes worth doing.

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