Support
Find the answer here, or ask a person
Every screen has its own page in the manual. These six are the questions people ask most.
Where are my figures kept?
On your account, on our servers, on the free plan and the paid plan alike. Sign in at the counter or on your laptop and it is the same shop. You can export the lot to a file whenever you want.
Read the privacy policyWhat does $39 a month add?
Everything in Free stays. It adds your logo on the kiosk and cards, welcome and birthday treats, bring a friend, local creator discovery, supplier payment and profit reports, win-back emails, review requests with no monthly cap, slow-day and rainy-day emails, and up to 1,000 customers and 2 sends a week.
See pricingHow do customers join the stamp card?
They scan the counter poster with their own phone and type their number. Staff press Ready for the next customer first, on every plan.
Print the posterWhen does the rainy-day email go out?
By itself. Sent automatically on the first of 3 rainy days, at most once a week. It uses the email you wrote on the Slow & rainy days screen, or KANJIN’s wording until you change it. You can also pick a wet day and press Send yourself.
Open Rainy day (on the paid plan)Why is my break-even higher than I expected?
Each customer only covers what is left after the cost of what they bought. Dividing your costs by the full ticket price gives a number that is too low.
Try the calculatorCan I cancel, or leave?
Any time. On the paid plan, Your plan has the cancel button, and you keep the rest of the time you have paid for. On the free plan there is nothing to cancel. Export your shop to a file first if you want a copy.
Open Your planStill need help
Write to us
A person reads every message and replies within one working day. If something is broken, the bug report attaches the page and your browser, so you only say what happened.
- Help with KANJIN
- support@kanjin.app
- Billing, invoices and refunds
- billing@kanjin.app
- Anything else
- hello@kanjin.app