Slow-day email

How to use it

1. 1Open it from Results (Send an email, top right), from the bar that shows when you tick customers on the stamp card, or from Lost revenue. It opens in the panel beside you.
2. 2Opening it reloads the page. KANJIN counts the list at that moment, so the number on the screen is the list the send uses.
3. 3Pick the reason: an empty room, empty chairs, winning back regulars who stopped coming, or your own. The reason writes the first draft. Change any word you like.
4. 4The draft is in your shop’s language, the one your customers read. Set it under Your shop in Settings.
5. 5It is separate from the language you read the back office in. A shop can have a Japanese kiosk and an English back office.
6. 6Type the coupon code the customer should say at the counter. It is only a word. You decide what it is worth.
7. 7Press Send now, or pick a time such as tomorrow at nine. Times are shop time, from the time zone in Settings. The screen names the zone and how many people will get it.

What it does

• Your shop’s very first email goes to your 50 most recent customers, whichever screen you send it from. New shops start small so your emails keep landing in inboxes. The line under the count says so before you send, and the fifty applies to your first email only.
• The audience cannot be widened. It is the customers who ticked the separate marketing yes, and nobody else. Anyone who has unsubscribed, or whose address bounced, is left out.
• Every email carries your shop name, your postal address and an unsubscribe link, and mail apps show their own Unsubscribe button. Someone who unsubscribes is off the list at once, for this shop.
• Email can be sent from shops in the United States, Canada, the United Kingdom, Ireland, Australia, New Zealand, Taiwan, Japan, Hong Kong, Singapore, the Philippines and the United Arab Emirates. Elsewhere the screen names your country and says email is not available there yet; everything else works. We will not guess at another country’s rules: what a country requires — whether a ticked box is enough, whether the subject line needs a label, what hours are off limits, what the footer must show — is written down before it is switched on.
• Some countries ask for more in each email. In Japan it shows your legal name and contact email. In Hong Kong, Korea and Vietnam it shows your phone number and contact email. In Korea, Vietnam and China a word goes at the start of the subject, (광고), [QC] or 广告, and KANJIN adds it for you. Fill them in under Settings; until then the screen says which one is missing and sends nothing.
• From 6 November 2026 these emails go out between 08:00 and 21:00 your time, in every country. Send outside those hours and the screen says so; schedule it for 08:00 or later.
• From 30 October 2026 every one of these emails also carries a See your stamp card button, under the first paragraph, going to that customer’s own card. Until then this email carried no link to the card in either version, and the automatic emails carried one only at the bottom of the plain-text version — which Gmail and most other mail apps do not show. The button is outlined rather than filled, so your own button, if you added one, is still the loud one.
• The screen, read from top to bottom, is the email: who gets it, why, and what it says.
• Marketing emails are capped at two a week per shop. This counts as one. The cap is shown before you write.
• Under the message is a PREVIEW: the email exactly as a customer receives it, in the language your kiosk is set to, with your shop name, your postal address and the unsubscribe line at the bottom. It redraws as you type, so what you read there is what will arrive.
• Send me a test emails that exact message to the address you sign in with, and to nobody else. A test does not go to any customer, does not count toward your weekly or monthly emails, and does not start the clock on anything. Its subject begins [Test] so you can tell it apart in your inbox. Five tests a day per shop, on the free plan as well as the paid one.
• A scheduled send is a time on the message. Cancel it before then and nothing goes out. If your paid plan ends before the time you set, the send is cancelled with it and this screen says so; nothing is sent after you stop paying.

Related screens