Reviews

How to use it

1. 1To find your link for you, use Or find your shop on Google, under Your review pages. Type your shop name and town, press Find it, then press your shop in the list.
2. 2The link fills the box above. Press Check and save as usual. If nothing comes back, paste the link yourself. The box always works.
3. 3The same finder is on Today, in the “Turn on review requests” card, for as long as your link is missing. Finding your shop there saves it on the spot and the card goes.
4. 4Under Your review pages, paste your Google review link and press Check and save.
5. 5To find the link, open your Google Business Profile, press “Read reviews”, then “Get more reviews”, and copy the link.
6. 6KANJIN refuses a link that is not a review page. It opens the link once and shows you what it opens, so you can see it is yours.
7. 7Paste your Yelp business page in the second box and press Check and save. This one is for answering only. KANJIN never sends a customer to Yelp, because Yelp penalizes businesses that ask for reviews.
8. 8Under On each customer’s card page, the switch shows or hides one button on every customer’s own card page: Leave a Google review. It is on unless you turn it off, and it shows only once your Google review link is saved.
9. 9Set up the request: what it says, how long after the visit it goes, and whether one reminder follows four days later if the link was not clicked.
10. 10At the top are two cards marked Auto: one for the review request, one for the reminder. Each has an On and Off switch. It saves when you press it and says Saved.
11. 11Each card shows This month: N sent and Total: N, counted from what really went out.
12. 12If a card is on but cannot send, it says why: no Google review link, no postal address for your shop, or no customers with an email yet.
13. 13On the free plan, the line below shows how many of your 20 a month are left.
14. 14With review requests off, no visit gets a request, and Check-ins says so on each row.
15. 15KANJIN also asks when a customer collects a reward, if they were never asked. The same switch, plan limit and once-a-year rule apply. Nobody who has reviewed is asked again.
16. 16Everyone gets the same ask. Nobody is picked or left out by how often they come.
17. 17The tab and its row say AUTO before you open the screen.
18. 18The preview shows exactly what the customer gets. It can name the customer, you and the day. It never carries an offer or a code.
19. 19The day is the visit’s day on your shop’s clock. If your shop has no time zone set, the day is left out.
20. 20Press Use the default to reset the wording to the version for your shop’s language.
21. 21Read the draft reply when a review comes in.
22. 22Edit the draft.
23. 23Approve it. Nothing is published until you do.
24. 24For a bad review, use Reply to a bad review at the bottom. Paste the review, press Save the review, then press Draft the reply.
25. 25The draft is calm and never offers anything. Read it and change what you want. Press Approve & reply, then Copy reply & open Google, and paste it on your Google reviews page.

What it does

• From 25 October 2026 Grow has four rows: Find local creators, Google review requests, Email your regulars, and Check-ins. Open any of them from Grow, and they open in a panel beside Today. Google review requests opens a strip of three tabs across the top — Review requests, AI replies, Review tracker — and every one of them is the same address it always was, so a bookmark still works.
• The request goes to the customer’s email after the delay you set. It says who you are, thanks them for the visit, and links to your Google listing. No offer, no code, no condition: Google forbids all three, and KANJIN refuses wording that carries one.
• From 30 October 2026 it also carries a line at the bottom with a link to that customer’s own stamp card, beside the unsubscribe — the same line every other customer email has. It is not an offer and it is not a condition: it is their own record, and nothing about the review is asked for in return. Until then the review request was the one customer email that carried no way back to the card at all. The reminder four days later carries it too.
• From 30 October 2026 the request shows its links as words, not as long web addresses. The review link reads “Leave a quick review”, the card link reads “See your stamp card”, and the unsubscribe link reads “Unsubscribe”. Before that, the request had no formatted version, so a customer saw all three addresses in full. The plain-text version still holds the full addresses, for mail apps that cannot show a link.
• The three tiles under the form show the last 30 days: requests sent, reminders sent, and links clicked. Clicks are the only signal there is; Google does not say who went on to write a review.
• It is sent only when there is somewhere to send it: the customer left an email and ticked yes to hearing from you. A phone number alone gets a stamp and no email.
• Review requests work in every country. Some countries ask for more in each email, such as your phone number or a word at the start of an offer’s subject. Where yours does, KANJIN adds the word for you, and Settings asks for anything missing before the first email goes.
• In some countries the law says every marketing email must carry your shop’s postal address, and until it is there no review request can go out at all. If that is your country and the address is missing, a line at the top of this screen says so and links to the box in Settings. A PO box is fine. Step 2 of Getting set up asks for it too.
• Review requests work on both plans. On the free plan, KANJIN asks up to 20 customers a month, by itself, after their visit. The free plan can also send one email a month to your list, up to 150 people, from Email your regulars.
• Google only allows one review per person. KANJIN asks a customer once, then waits the number of days you set before asking again, and never asks someone who has already clicked through to your review page. The box starts at 365 days; a month is the shortest it takes, and ten years the longest.
• Do not use this for Yelp. Yelp penalizes businesses that ask for reviews.
• This whole screen is in your shop’s language — the one in Settings, under Your shop. 繁體中文, 日本語, Español and Français, as well as English, from October 2026. The reviews your customers write, and the replies you approve, stay in whatever language they were written in; it is the screen around them that follows your setting.
• It asks for a review, not for a good review, and offers nothing for it. Filtering reviews by rating is against Google’s rules, and this screen cannot do it.
• The card page button reaches customers the email cannot: anyone who opens their card, with or without an email address. Every customer sees the same button, whatever their stamps. There is no question before it and nothing is given for it, and there is no setting to show it to some customers only. It is a link, not an email, so it works on both plans and does not use your monthly review requests. KANJIN does not count its clicks.
• Drafts on this screen are written by KANJIN’s own AI, at our cost, so there is a daily number: 20 drafts a shop a day, shown under the paste box. It resets at midnight, shop time. Approving and copying never count. The free Review replies screen is different: it uses your own Gemini key.
• When a free shop has used its twenty review requests for the month, this screen says so above the request form, in your language, and says when they come back. Before 17 October 2026 nothing here said anything: the requests simply stopped going out.
• Nothing posts by itself. On Google, once Google has approved KANJIN’s connection and you connect your Business Profile, pressing Approve posts the reply. Until then you press Open on Google and paste it. On Yelp you always paste it yourself: Yelp gives apps no way to post a reply.
• Approving again edits the reply instead of posting a second one.
• The public reply never carries a code, a discount or an offer of any kind. If you want to make a gesture, do it by phone or in person, and never in return for changing a review. Google forbids that, and the draft will not do it.

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